TERMS & CONDITIONS
All goods supplied and purchased via the Botlek Stores web shop shall be pursuant to a contract of sale (and terms and conditions, both expressly stated or implied by law) between Botlek Stores and the purchaser. By using this web shop, you agree that no contract exists between the purchaser and BSM and BSM shall not be held contractually liable for transactions conducted on this site. Botlek Stores reserves the right to alter the contents of this website at any time without prior notice. Your continued use of this site implies that you accept to be bound by any updated version of this site. You may wish to open these terms and conditions in another browser window so you may print them out.
To be eligible to purchase products on this web shop and to lawfully enter into and form contracts, under Dutch law, you must:
- Register by providing your real name, phone number, email address, payment details and other requested information
- Be over 18 years of age
- Stipulate a full delivery address. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable
- Possess a valid credit or debit card issued by a bank acceptable to us
1. How to Order:
Simply browse the online shop and select by clicking the ‘Own It’ icon next to the pictures. Once you have made your selections click on the Checkout icon. You can now complete your purchase by following the simple instructions given. Please add your name, address and postal code. Once you have given your delivery details, please click on the ‘Continue to Payment’ button and you will be transferred to the secure server using SSL technology. You will then be asked to enter your payment details by clicking on the ‘Purchase’ button and must have read, understood and accepted the terms & conditions specified at the bottom of the page. The following terms and conditions will apply between you and Botlek Stores for the sale and purchase of the items contained in your shopping basket. These terms do not affect your statutory rights as a consumer.
2. Method of Payment:
All credit card/debit card transactions are subject to validation and are authorised by your card issuer. If your credit card payment is rejected, then your order will not be fulfilled. You will be contacted by email or phone and if we do not receive a reply from you within 5 working days we will reserve the right to cancel your order. We use 3D Secure Authentication for payments to protect you from fraudulent transactions.
Prices are quoted in EURO. Prices exclude delivery costs.
4. Discount Codes:
We may from time to time offer promotional discount codes (either directly or via third parties) which will apply to specified purchases made through this Website. Unless otherwise expressly stated, such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts. Codes must be correctly entered at the checkout to be valid. Only one discount may be used per order. Discount codes may not be used against delivery prices unless otherwise stated. Discount codes are only valid for 1 month from point of receiving the code unless other timelines have been specifically stated. Botlek Stores reserves the right to change or cancel any discount code that have been subject to misuse or maldistribution. Should there be any issues, customers are welcome to contact customer service for further information and/or assistance.
5. Acceptance of Orders:
An order is deemed to be placed when an order is placed electronically through this website. We reserve the right not to accept an order, in which case you will be notified within 7 days of receipt.
6. Delivery Policy:
We will aim to start the dispatch process of your order immediately upon being placed and subject to payment authorisation and stock availability. If you need to contact us regarding the delivery of your product, please contact our Customer Service team at: welcome@Botlekstores.nl
If you are in any way dissatisfied with any item(s) that you have ordered, provided that the goods you ordered are returned to us in original unused condition (including packaging & boxes) within 30 days of receipt, we will immediately refund the purchase price of the item/s using the same method as your original payment. Please return all goods to Botlek Stores BV Botlekweg 115 3197KA Rotterdam Botlek The Netherlands.
As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning any item(s) to us. All Shipping costs of any returned goods remain the responsibility of the customer.
You can cancel your order at any time provided that your order has not been dispatched. Please contact our Customer Service team at: firstname.lastname@example.org
9. Faulty Goods:
If, when your order arrives, it has been damaged in transit or it appears faulty, please contact the Customer Service team at: email@example.com. We will, subject to availability, replace the item immediately upon receipt. If stock is unavailable we will refund the full purchase price or offer full repair. We will arrange to collect the faulty item(s) from you.
10. Refunds & Exchanges for Promotional Offering:
In situations when customers are offered a promotion whilst shopping, the following policy for refunds and exchanges will be in place. Promotional offerings will run only for a limited time. In a refund situation, the customer will be refunded for the actual amount paid. If still within the promotional period an exchange may occur using the discounted rate. If outside the period and the exchange is for a different product and a different price, the exchange difference will be the discounted price and the full retail price of the exchanged product.
All goods supplied by us are warranted free from defects for the period stated on the WEB SHOP TERMS & CONDITIONS product packaging (which in the case of most of our products is 6 months) from the date of supply. All services performed by us will be performed with all due skill and care. The warranty contained in this paragraph does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval. If the goods supplied to you develop a defect while under warranty, you should notify us immediately by contacting the Customer Service team at: firstname.lastname@example.org This warranty does not affect your statutory rights as a consumer.
12. Complaints & Comments:
We aim to deal with all complaints as effectively as possible. A complaint may be emailed to: email@example.com
13. Collection and Use of Information:
When ordering item/s from this website we ask all users to provide contact information like name, shipping address, telephone number and financial information like credit card number and expiry date. This information is used for billing purposes and to fulfil customers' orders. This information will also be used in case of difficulty in processing an order. We confirm that any personal information given to us by you will only be used by us and our merchandise fulfilment and technology partners to process your orders and to advise you of any new information relating to this website. Under no circumstances will your personal information be distributed to any other organisation.
14. Alterations / Notifications of Changes:
We may amend this website and our services at any time and without notice to you. Your continued use of this site implies that you are bound by any updated version of this site.
We do not guarantee that our site will always be available. We may interrupt or restrict our service for emergency or routine maintenance and we may change or discontinue the availability of any content, goods or services at any time.
Care has been taken to portray and describe the goods correctly and accurately, however we cannot take responsibility for slight variations in colour or style in actual goods supplied. Price and availability information is subject to change without notice. All rights concerning dominions, logos, trademarks and copyrights used on the site and on the products are owned by BSM. The contents of this website may not be copied, modified, downloaded or reproduced for any purpose without prior written permission from BSM, except for your own individual and non-commercial use.
17. Governing law and Jurisdiction:
These terms and conditions should be governed by and construed in accordance with the laws of The Netherlands. Disputes arising in relation to these terms and conditions (including all non-contractual disputes) shall be exclusively subject to the exclusive jurisdiction of the courts of The Netherlands.
18. Your Privacy:
When you make an online purchase with your personal information such as your name, address or credit card number is kept safe and secure. It is only used by Botlek Stores and its merchandise fulfilment and technology partners to complete your online purchase although your email address may be stored in order to advise you of new information concerning this Web site. Some information about your IP address, Web browser, and computer operating system are automatically transmitted to our Web servers as an integral part of the operation of the Internet. Some of this information is used for demographic purposes as a technical resource to help us better serve our Web site visitors. We analyse this data for trends and statistics, and then we discard it. Our Web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.
20. Email Lists:
Botlek Stores and our merchandise fulfilment and technology partners maintain email lists of purchasers, to inform them of new information about this Web site. We do not sell, reuse, rent, lease, loan, trade or otherwise divulge the addresses on our lists to anyone.